Across Stay follows a transparent refund policy aligned with industry standards. Refunds are subject to the terms agreed upon at the time of booking and the policies of the respective property provider.

The booking amount or service fee paid to Across Stay is generally non-refundable, unless explicitly stated otherwise at the time of booking.

If a booking is cancelled before confirmation or contract signing, any refundable amount (if applicable) will be processed after deducting applicable charges.

Once the booking is confirmed and the rental contract is signed, refunds will be governed strictly by the property/landlord’s cancellation policy. In most cases, this may result in partial or no refund.