At Across Stay, we understand that plans can change. Our cancellation policy is designed to be transparent and fair for all parties involved.

You can cancel your request at any time before signing the contract without any charges.

Once the booking is confirmed and the contract is signed, cancellation will be subject to the terms mentioned in the rental agreement. This may include partial or full forfeiture of the deposit or rent.

Cancellation terms may vary depending on the property and landlord. All applicable terms will be clearly shared with you before confirming your booking.

In case of a no-show (failure to move in on the agreed date without prior notice), charges may apply as per the contract.

Any eligible refunds will be processed as per the property’s policy and may take a few working days to reflect.

If you wish to cancel or need help understanding the policy, feel free to contact our support team at contact@acrossstay.com